Privacy Policy
Updated: December 2025
Your privacy is very important to us
We collect and use personal information only where necessary, to respond to enquiries or to deliver our services.
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We rely on your consent for communications you opt into (including promotional emails), and information gained for bookings, online training and related administration.
We handle your information securely and transparently, and you remain in control of how we contact you.
Information we collect
Personal details
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We collect the information you provide when you enquire about training, book sessions, complete forms, or access online training.
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Payment information
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All payment details are collected and stored securely by our payment provider (Stripe). We do not access or store your card details.​
How we use your information
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​​To respond to enquiries
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Manage bookings and appointments
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Deliver training services and online course content
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Send confirmations, reminders and updates where you have opted in
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General training advice and individual 1-2-1 reports, where requested
Third Party Services
We do not sell your personal data. We share it only with trusted service providers who help manage bookings and deliver our training.
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These providers are required to handle data securely and in line with data protection law. Some may
process data outside the UK and appropriate safeguards are in place.
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Wix - hosting our website and providing basic analytics
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Acuity Scheduling - managing bookings and appointment details
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Thinkific - hosting online training content
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Stripe - processing payments securely
Website cookies, tracking & analytics
Our website is hosted by Wix, who may collect the following information from site visitors:
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Names and email addresses submitted via forms
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IP addresses and browser information
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Essential and optional cookies, and tracking data relating to site usage
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This data is used to operate and improve the website, understand visitor behaviour, and meet legal
obligations. You can manage or disable cookies through your browser settings.
Data storage
We store personal data securely and only for as long as necessary to respond to enquiries, provide training services, or meet legal obligations. Data is deleted securely when no longer required.
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You can read more about your GDPR rights here:​
​https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/individual-rights/
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You have rights to access your personal data, have inaccurate data corrected, request deletion, restrict its use or object to processing where applicable, and withdraw consent for communications you have opted into.
Photographs and videos
Photos or videos taken:
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At classes or events
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During 1-2-1 sessions
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or sent to us as homework
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may be used:
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On our website
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Social media pages
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or in training resources
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Please let us know if you would prefer not to be included. You can also withdraw permission for photos/videos to be used at any time in the future.
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We kindly ask clients to gain permission before taking photos or videos that include other people or dogs.
How to withdraw consent
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To stop receiving emails from us, reply with 'unsubscribe' or contact us directly.
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To ask us to delete your personal information, or to stop using photos/videos, please contact us.