Terms of Service

Training

  • We coach using reward-based methods and positive associations.  

  • Throughout training, handlers are fully responsible for their dogs.

  • Please do not approach another dog in training, without their guardian’s consent.

  • The following are not acceptable at any event:  choke/check chains, prong/pinch collars, electric shock collars, rattle bottles, water pistols or other aversive tools.  For safety reasons, retractable, slip and chain leads are also not advised.  Please contact us if you would like advice on this type of equipment.

  • We do not condone verbal or physical punishment, such as dogs being intimidated, pushed into position, smacked, jerked on the lead etc.

  • If your dog is injured, in season, or ill (including diarrhoea) they may not be well enough to train, or able to attend in-person classes - please ask your vet for advice and contact us if you are in any doubt. 

  • Current Government health guidance will be followed.

In-person / Online Classes, Courses, Workshops and Events

  • Payment should be made in advance and is non-refundable.

  • If you are unable to attend, please let us know as soon as possible – if we can fill your place, then we can reimburse you.

  • Unfortunately, individual missed sessions cannot be refunded.  Please let us know if you can’t come along, as we tailor each class for those attending.

  • If an event is cancelled due to unforeseen circumstances, then it will be rescheduled - if the new date is not suitable, then a refund will be made.

Bright Paws (rolling) classes

  • Classes are invoiced monthly - if you have any holidays booked, please let us know the previous month, so we can deduct the class fee from your invoice.

  • We often have waiting lists for classes, therefore if you wish to stop/postpone training, please give us as much notice as possible.

1-2-1 Training

  • Payment should be made in advance and is non-refundable.

  • If you are unable to keep an appointment, please let us know as soon as possible.  We will reschedule where possible.

Children

  • We welcome children to our events and encourage them to participate in training. 

  • All children under the age of 16 must be accompanied by an adult. 

  • Children under the age of 8 should have another adult to supervise them, while you train your dog.

  • Children must not approach other dogs in class unless they are asked to by a Trainer.

  • Please let us know in advance if you are bringing children with you.